Refund & Cancellation Policy

This Refund & Cancellation Policy applies to purchases of analysis credits on Verdikt (verdiktresearch.com). By completing a purchase, you agree to this Policy together with our Terms of Service.

1. Credit purchases

Verdikt is sold on a prepaid, pay-per-report basis: one-time purchases of analysis credits (single credits or packs) through our payment processor, Razorpay. Current pricing is published on the pricing page. Purchases are one-time payments — there is no subscription and no auto-renewal. Credits do not expire. A report you unlock remains accessible to your account indefinitely.

Legacy subscriptions purchased before this Policy’s effective date continue until cancelled or lapsed under the terms in force when they were purchased; no new subscriptions are offered.

2. Failed analyses — automatic refunds

If an analysis run that consumed a credit fails to complete, the credit is refunded to your balance automatically — no request needed. If you believe a failed run did not refund, write to us and we will correct it.

3. Refunds — general rule

Credit purchases, once completed, are otherwise non-refundable, except as expressly set out below or where a refund is required by applicable law. Because each unlocked report consumes compute, model-inference, and data resources the moment it is delivered, refunds for delivered reports are not offered. Unused credits never expire, so there is nothing to lose by holding them.

4. Discretionary refunds

We may, at our sole discretion, offer a full or partial refund in situations such as:

• duplicate or accidental charges arising from a payment-processor error;
• failure of the Service to function in any material respect for an extended period attributable to us, where the issue has been reported to us and not resolved within a reasonable time;
• unauthorised charge to your payment method (subject to verification and to any applicable bank or Razorpay dispute process);
• other genuine hardship cases, evaluated case-by-case.

To request a refund, write to founder@verdiktresearch.com within seven (7) days of the relevant charge, with (a) the email on your account, (b) the Razorpay payment ID or transaction reference, and (c) a brief description of the reason.

5. Processing

• Approved refunds are issued via the original payment method through Razorpay.
• Refunds typically reach your account within seven to fourteen (7–14) business days from approval, depending on your bank or card issuer.
• Any applicable taxes (GST) collected on the refunded amount will also be refunded where permitted by law.

6. Chargebacks

We encourage you to contact us first before initiating a chargeback. Filing a chargeback without first contacting us may result in immediate suspension or termination of your account pending investigation. We reserve all rights to dispute incorrect or fraudulent chargebacks.

7. Changes to this Policy

We may update this Policy from time to time. Material changes will be notified by posting the updated Policy with a new effective date and, where appropriate, by email or in-Service notice. Continued use of the Service after the effective date constitutes acceptance.

8. Contact

All refund and cancellation requests should be sent to the founder directly at founder@verdiktresearch.com.